STEP ONE

Depending on the age of your vehicle, the extent of the damage and the insurance company, your vehicle will either be brought to Motorbodies immediately by recovery truck, or one of our mobile Estimators will visit your home or work address to carry out an inspection and take digital photographs.  A computerised assessment will be compiled and sent electronically, with images, direct to your insurance or fleet company.

STEP TWO

Behind the scenes we will order any parts which require replacing during the repair. Occasionally unusual parts may be unavailable immediately due to 'factory back order'. In this event we will keep you informed and we may need to reschedule the repair commencement date if necessary.

STEP THREE

Your insurance company will authorise us to proceed with repairs. This normally takes 48 hours. However, should the estimated cost of repairs be close to the current market value of your vehicle the insurance company may choose to send a field engineer from the insurance company to assess the vehicle.

Many insurance companies will not allow us to commence work without authority, so in most circumstances there may be a short delay between your vehicle arriving at our body shop and the work commencing.

STEP FOUR

Once we have received authority our computerised body shop management system will schedule the repair. The sophisticated system draws on information such as courtesy car availability, resources of technicians and your specific repair details to find a date when the repair can be completed in the shortest period of time.

STEP FIVE

The repairs to your vehicle will commence.

STEP SIX

We can keep you informed of the vehicles progress via automated text messages direct to your mobile phone, e-mail and proactive telephone updates, whatever would be your preferred choice of communication. You can choose all or some of these options. For regular updates please ensure we have your correct mobile and e-mail details.

STEP SEVEN

Once the repairs are completed, your vehicle will undergo a detailed Quality Control Check and a full Valet.

STEP EIGHT

We will contact you to arrange the handover of your completed vehicle.

STEP NINE

Upon return we will ask you to sign a collection note to confirm we have returned the vehicle to you and you will be asked to complete a short satisfaction survey based on your experience at Motorbodies.

STEP TEN

Finally, we will collect any payment due at this time.